Terms of service

Welcome to Wine & Dandy. These Terms & Conditions govern your use of our website and the purchase of products from our online store.

By placing an order through our website, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

Wine & Dandy operates from 7A Bath Place, Taunton, Somerset, TA1 4EA, United Kingdom.

Our online store is powered by Shopify, which provides the ecommerce platform through which we offer our products.

1. Age Restrictions

Wine & Dandy sells alcoholic beverages and operates in accordance with UK alcohol licensing legislation.

You must be at least 18 years old to purchase alcoholic products from our website.

By placing an order, you confirm that you are aged 18 or over and that any alcoholic products purchased are intended for consumption by persons aged 18 or over.

We reserve the right to request proof of age and to refuse or cancel an order where appropriate age verification cannot be completed.

Our delivery partners may also require valid photographic identification before releasing an order containing alcohol.

Alcoholic products will not be supplied to anyone under the age of 18.

2. Products and Availability

We make every reasonable effort to ensure that our product descriptions, prices and availability information are accurate and up to date.

However, occasional errors or stock discrepancies may occur.

All products are subject to availability. If an item becomes unavailable after an order has been placed, we will contact you to discuss an appropriate alternative or arrange a refund for the unavailable item.

We reserve the right to amend product descriptions, update prices and discontinue products without prior notice.

Product photographs are provided for illustrative purposes. Labels, packaging and vintages may occasionally differ from those displayed.

Where a particular vintage is important to your purchase, we recommend contacting us before placing your order.

3. Prices and Payment

All prices are displayed in pounds sterling (GBP).

The total cost of your order, including any applicable delivery charges, will be displayed before you complete your purchase.

Payment must be made in full at checkout using one of the payment methods accepted by our website.

Payments are processed securely through our authorised payment providers.

We reserve the right to correct genuine pricing errors. If a pricing error affects an order, we will contact you before proceeding and offer the opportunity to confirm the corrected price or cancel the affected order for a refund.

4. Orders and Acceptance

Once you have placed an order, you will receive an email acknowledging its receipt.

Your order is subject to acceptance, product availability and successful payment authorisation.

A contract of sale is formed when we confirm that your order has been accepted for fulfilment.

We reserve the right to decline or cancel an order for legitimate reasons, including stock unavailability, payment concerns, suspected fraud or failure to satisfy age verification requirements.

If payment has already been taken for an order that we cannot fulfil, we will arrange an appropriate refund.

5. Delivery

We take care to package our wines securely and arrange delivery through suitable courier services.

Available delivery options, charges and estimated delivery times will be provided during checkout.

Delivery estimates are provided in good faith and may occasionally be affected by circumstances outside our reasonable control.

We will make reasonable efforts to deliver orders within the agreed timeframe and comply with applicable consumer legislation.

Customers are responsible for providing accurate and complete delivery information.

Alcoholic products must be received by an adult aged 18 or over. Delivery may be refused where suitable proof of age cannot be provided.

Responsibility for goods remains with Wine & Dandy until they are delivered to you or a person you have authorised to receive them, subject to applicable consumer law.

If an order arrives damaged or incomplete, please contact us promptly so that we can investigate and resolve the matter.

6. Returns and Refunds

We want our customers to be completely satisfied with their purchases.

If you change your mind about an online order, you may notify us of your decision to cancel within 14 days of receiving your goods.

Following notification, you have a further 14 days to return the relevant items.

Customers are responsible for return postage costs for unwanted items. All returned goods should be securely packaged and in a condition consistent with reasonable inspection.

We may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to inspect the goods.

Refunds will be processed to the original payment method within the period required by law. We may withhold a refund until the returned goods have been received or evidence of their return has been provided.

Where required by law, the original standard delivery charge will also be refunded.

We do not ordinarily accept change-of-mind cancellation requests made after the statutory cancellation period.

Faulty, damaged or incorrectly supplied products will be handled in accordance with your statutory consumer rights.

For full details, please refer to our Returns & Refunds Policy.

7. Exchanges

We are happy to consider exchange requests wherever reasonably possible.

Exchanges are subject to stock availability and cannot be guaranteed.

For change-of-mind exchanges, customers are responsible for the cost of returning the original products and delivering replacements.

Please contact us before returning any items so that we can discuss the available options.

This does not affect your statutory rights regarding faulty or incorrectly supplied goods.

8. Promotions and Discounts

From time to time, Wine & Dandy may offer special prices, promotional discounts or other incentives.

These offers may be subject to additional conditions, including eligibility requirements, minimum purchase quantities or specified validity periods.

Unless otherwise stated, promotional offers cannot be combined.

We reserve the right to amend or withdraw promotional offers, subject to any contractual commitments already made.

Discounts have no cash alternative.

9. Website Use

Our website is provided for personal shopping and general information.

You agree not to use the website for unlawful purposes or in any manner that could damage, disrupt or compromise its security or operation.

You must not attempt to gain unauthorised access to our systems, introduce malicious software or misuse website content.

We may restrict access where reasonably necessary to protect our website, customers or business operations.

10. Intellectual Property

Unless otherwise stated, the content of this website, including its text, branding, graphics, logos and original photography, belongs to Wine & Dandy or its respective rights holders.

Content may not be reproduced, distributed or used for commercial purposes without appropriate permission.

Nothing in these Terms & Conditions prevents lawful personal use of publicly available website content.

11. Third-Party Services

Our website may contain links to external websites or use services provided by third parties, including payment processors and delivery partners.

These services may be governed by their own terms and privacy policies.

We are not responsible for the content or independent practices of external websites that we do not operate or control.

This does not affect our responsibility for fulfilling orders placed with Wine & Dandy.

12. Privacy and Personal Information

We take the protection of personal information seriously.

Personal information collected through our website is processed in accordance with our Privacy Policy and applicable UK data protection legislation.

Please refer to our Privacy Policy for further information about how we collect, use, store and protect your information.

13. Liability

Wine & Dandy takes reasonable care to ensure that its website operates correctly and that products are supplied in accordance with their descriptions.

We cannot guarantee that access to our website will always be uninterrupted or free from technical errors.

We are not responsible for losses arising from circumstances beyond our reasonable control, except where liability cannot lawfully be excluded.

Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.

Nothing in these Terms & Conditions limits or removes your statutory rights under applicable consumer protection legislation.

14. Changes to These Terms

We may update these Terms & Conditions periodically to reflect changes in our business, website or applicable legislation.

The latest version will always be available on our website.

Changes will not retrospectively alter the terms of orders already accepted unless permitted by law or agreed with the customer.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, without affecting any mandatory rights available to consumers under applicable law.