Shipping policy

At Wine & Dandy, we take great care to ensure that your wines are securely packaged and delivered safely. We aim to make the ordering and delivery process as straightforward as possible.

1. Delivery Areas

We currently offer delivery to Mainland UK.

Certain locations, including remote areas and offshore destinations, may be subject to additional delivery charges or restrictions.

If we are unable to deliver to your address, we will contact you to discuss the available options or arrange a refund.

2. Delivery Charges

Our standard delivery charge is £XXX.

Delivery charges are calculated and displayed at checkout before payment is completed.

There is no minimum bottle quantity, so customers are welcome to order as little as one bottle.

3. Processing and Delivery Times

We aim to prepare and dispatch orders within 1/2 working days of receiving payment.

Estimated delivery times are XXX working days from dispatch.

Delivery estimates are provided in good faith and may occasionally be affected by courier delays, adverse weather or other circumstances beyond our reasonable control.

We will make every reasonable effort to ensure your order arrives within the agreed timeframe and in accordance with applicable consumer legislation.

4. Packaging and Sustainability

At Wine & Dandy, we are committed to reducing unnecessary waste wherever possible.

To minimise our environmental impact, all orders are packaged using reused cardboard wine boxes.

These boxes are carefully selected to ensure they remain suitable for protecting bottles during transport.

As a result, your order may arrive in packaging originally branded by another wine producer or supplier.

By reusing packaging wherever practical, we aim to reduce waste while maintaining the care and protection your wines deserve.

5. Age Verification

Wine & Dandy sells alcoholic products exclusively to customers aged 18 and over.

By placing an order, you confirm that you are at least 18 years old.

Our delivery partners may require proof of age when delivering alcohol. Customers should be prepared to present valid photographic identification if requested.

Deliveries may be refused where appropriate age verification cannot be completed.

6. Missed or Unsuccessful Deliveries

If a delivery attempt is unsuccessful, the courier may arrange a further attempt or provide alternative delivery instructions.

Please follow any instructions provided by the delivery company.

Additional charges may apply where an order is returned to us because of an incorrect delivery address, repeated unsuccessful delivery attempts or failure to complete age verification.

Any additional charges will be communicated where applicable and handled in accordance with your statutory rights.

7. Damaged or Missing Items

We take considerable care when preparing and packaging orders. However, we appreciate that occasional problems can arise during transit.

If your delivery arrives damaged, contains an incorrect item or is missing a product, please contact us as soon as possible at info@wineanddandy.co.uk.

Where possible, include your order number and photographs of any damage.

We will investigate the issue and arrange an appropriate resolution, which may include a replacement or refund.

Customers will not be responsible for return postage costs where goods are faulty, damaged or incorrectly supplied.

8. Returns and Refunds

If you wish to return an unwanted order, you may notify us within 14 days of receiving your goods.

Customers are responsible for return postage costs for change-of-mind returns.

Please refer to our Returns & Refunds Policy for full details, including cancellation rights, refunds and exchanges.

9. Contact Information

For any questions concerning shipping, delivery or an existing order, please contact:

Wine & Dandy
7A Bath Place
Taunton
Somerset
TA1 4EA
United Kingdom

Email: info@wineanddandy.co.uk

Website: www.wineanddandy.co.uk

Last updated: 19 October 2026