Refund policy

At Wine & Dandy, we want you to be delighted with every bottle you order. However, we understand that sometimes plans change, and we're always happy to help wherever we can.

Returns & Refunds

If you've changed your mind about your purchase, you have 14 days from the date your order arrives to request a return.

To arrange a return, simply email us at info@wineanddandy.co.uk with your order details.

Once you've notified us, you'll have a further 14 days to send your items back.

Please note:

  • Customers are responsible for return postage costs when returning unwanted items.

  • Bottles should be unopened, in their original condition and securely packaged for transport.

  • We recommend using a tracked and insured delivery service, as customers are responsible for returns until they reach us.

  • We do not offer change-of-mind returns requested after the initial 14-day cancellation period.

Receiving Your Refund

Once we've received your return, we'll check that everything is in order and process your refund to your original payment method.

Refunds will be issued within 14 days of receiving your return or receiving evidence that you've sent it back, whichever is earlier.

Where required by law, we'll also refund the original standard delivery charge. Additional charges for premium delivery services are non-refundable.

Any reduction in the value of returned items caused by handling beyond what is necessary to inspect them may be deducted from your refund.

Exchanges

Fancy swapping a bottle for something different? We'll do our best to accommodate you.

Please email info@wineanddandy.co.uk to discuss an exchange before returning anything.

Exchanges are subject to availability and cannot be guaranteed. Customers are responsible for the cost of returning unwanted items and shipping any replacements, unless the items are faulty or incorrect.

Damaged, Faulty or Incorrect Orders

We take great care when packing your wine, but occasionally things can go wrong.

If your order arrives damaged, faulty or incorrect, please contact us at info@wineanddandy.co.uk as soon as possible, ideally with your order number and photographs of the issue.

We'll do our best to put things right promptly, whether that means a replacement, refund or another suitable solution.

Where an item is faulty or incorrectly supplied, we'll cover any necessary return postage costs in accordance with your statutory rights.

Return Address

Please send returns to:

Wine & Dandy
7A Bath Place
Taunton
Somerset
TA1 4EA
United Kingdom

We recommend contacting us before sending anything back so we can assist with your return.

Questions?

If you have any questions about returns, refunds or exchanges, please get in touch at info@wineanddandy.co.uk.

We're a small independent wine shop, and we'll always do our best to make things straightforward and fair.

This policy does not affect your statutory consumer rights.