Privacy policy

At Wine & Dandy, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a purchase or communicate with us.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you visit our website or purchase products from us, we may collect the following information:

Personal details: Your name, email address, telephone number and billing or delivery address.
Order information: Details of products purchased, transaction history and delivery preferences.
Payment information: Information necessary to process payments securely through our authorised payment providers.
Technical information: Your IP address, browser type, device information and website usage data.
Marketing preferences: Your preferences regarding promotional emails and other communications.

We collect information directly from you when you place an order, contact us, subscribe to our mailing list or otherwise interact with our website. Certain technical information is collected automatically when you browse our website.

2. How We Use Your Information

We use your personal information for legitimate business purposes, including:

Processing payments and fulfilling orders.
Arranging deliveries, returns and refunds.
Communicating with you about your purchases or enquiries.
Providing customer support.
Maintaining the security and functionality of our website.
Improving our products, services and customer experience.
Sending promotional communications where permitted.
Complying with applicable legal and regulatory obligations.

We process personal information only where we have an appropriate lawful basis under UK data protection legislation.

These bases include performing a contract with you, complying with legal obligations, pursuing legitimate business interests where these are not overridden by your rights, and obtaining your consent where required.

You must provide the information necessary to fulfil an order if you wish to purchase from us. Providing information for optional marketing activities is not a condition of purchase.

3. Marketing Communications

If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may contact you with information about new wines, special offers, events and other news from Wine & Dandy.

Where permitted by law, we may also send relevant marketing communications to existing customers.

You may unsubscribe at any time by following the unsubscribe link in our emails or contacting us directly at info@wineanddandy.co.uk.

We will respect your marketing preferences and do not sell our customer mailing lists to third parties.

4. Sharing Your Information

We may share personal information with trusted service providers where necessary to operate our business.

These may include:

Shopify, which provides our ecommerce platform.
Payment providers responsible for processing transactions securely.
Delivery and courier companies responsible for fulfilling orders.
Email marketing and website service providers.
Professional advisers and regulatory authorities where required.

We share only the information reasonably necessary for these purposes.

We may also disclose personal information where required by law or where necessary to protect our legal rights.

5. Payment Security

Our online store operates through Shopify, which provides secure ecommerce and payment infrastructure.

Payments are processed through authorised payment providers using appropriate security measures.

We do not intentionally collect or store complete payment card details within our own business records.

Although we take reasonable precautions to protect personal information, no method of electronic transmission or storage can be guaranteed to be entirely secure.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to support essential website functions, remember shopping basket contents and improve the browsing experience.

We may also use cookies to understand website traffic, measure performance and support marketing activities.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage your cookie preferences using the controls provided on our website or through your browser settings.

Disabling certain cookies may affect the functionality of our website.

7. Data Storage and Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This includes fulfilling orders, maintaining business and financial records, handling enquiries, resolving disputes and meeting legal obligations.

Certain transaction and accounting records may need to be retained for several years in accordance with applicable UK legislation.

When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it where appropriate.

8. International Data Transfers

Some of our service providers, including Shopify, may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that it receives protection consistent with applicable UK data protection requirements.

These protections may include recognised international data transfer agreements or other legally approved safeguards.

You may contact us for further information about safeguards relevant to your personal information.

9. Your Data Protection Rights

Under UK data protection legislation, you have certain rights regarding your personal information.

Depending on the circumstances, these may include the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request restrictions on how your information is processed.
Object to certain types of processing, including direct marketing.
Request transfer of your information to another provider.
Withdraw consent where processing relies on your consent.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, please contact info@wineanddandy.co.uk.

We will respond to requests within the timeframes required by applicable data protection legislation.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk if you believe your personal information has been handled unlawfully.

10. Age Restrictions

Wine & Dandy sells alcoholic products intended exclusively for customers aged 18 and over.

Our website and online purchasing services are not intended for individuals under the age of 18.

We may request age verification information where necessary to comply with applicable alcohol licensing laws and regulations.

We do not knowingly collect personal information from children for the purpose of selling alcoholic products.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites operate independently and may have their own privacy policies and data handling practices.

Wine & Dandy is not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.